FAQs

FREQUENTLY ASKED QUESTIONS

 

SATISFACTION GUARANTEED

If you are not satisfied with the product you have received, please let us know as soon as possible so that we may take steps to address the problem. All we ask is that you communicate any problem to us within 48 hours of delivery of goods via email to our orders department. Keystone Farms Cheese is dedicated to providing the highest level of service to our customers. If you have any questions, please feel free to send an email to customer service.

 

SHIPPING

For shipping questions, please refer to our 'Shipping' page. 

ATTENTION: When shipping to the West Coast, the Southern States or during warm weather, we highly recommend you purchase a Styrofoam cooler. There is an additional cost of $5 for the cooler. These are found at the end of every shopping page.

Expedited delivery is also available for an additional charge to cut down transit times.

Please note: This option will help to keep the cheese cool on its journey.

CHEESE CARE
For cheese care questions, please refer to our 'Cheese Care' page. 

WHOLESALE
For more information on our wholesale department, visit our 'Wholesale' page.