Shipping

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SHIPPING INFORMATION

ATTENTION CUSTOMERS!

For items not 'Available for Shipping Now', please allow 2 - 3 weeks for shipping.

If the weather is warm or you live on the west coast, it is recommended you purchase an insulated cooler.


Please note: To avoid weekend transit, orders placed after 1 PM ET on Wednesday will ship on Monday of the following week. Once orders are shipped, deliveries may take up to 4 days to complete depending your location, weather, holiday seasons, etc.

STANDARD SHIPPING

Customers should expect delays during holiday seasons. Shipping cost is calculated based on your location, shipping service, weight of order, and size and type of package. Extra charges will apply if you request a different shipping time than stated. Please contact info@keystonefarmscheese.com

Products may be room temperature when they arrive, but their condition will be fine if refrigerated upon arrival. The shipping address must be a street address; PO boxes are undeliverable. Please make sure that the shipping address is accurate. Keystone Farms Cheese is not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.

DISCREPANCIES

If there are any discrepancies with your order, please call customer service at 484-353-6881 Monday through Friday between the hours of 9:000am - 5:00pm EST. Please call within 24 hours of receiving the shipment.

PHONE ORDERS

We would be happy to take your order over the phone. Just give us a call at 484-353-6881 Monday - Friday, 10:00am – 5:00pm EST

CHRISTMAS ORDERS

To guarantee Christmas delivery, the order must be placed by no later than December 15th. Any order received between December 15th and December 23rd are not guaranteed.

WEATHER

To insure the best quality of your cheese when it arrives, we recommend a cooler box for shipping May 1 - September 30. Insulated shipping boxes can be purchased at the bottom of each product page for $5. 

Depending on the weather temperatures from May through October, Keystone Farms Cheese may use their discretion on holding the shipment of the customer’s order until weather permits. 

ATTENTION: When shipping to the West Coast, the Southern States or during warm weather, we highly recommend you purchase a Styrofoam cooler. There is an additional cost of $5 for the cooler. These are found at the end of every shopping page.

Expedited delivery is also available for an additional charge to cut down transit times.

Please note: This option will help to keep the cheese cool on its journey.