Shipping Information

ATTENTION CUSTOMERS!

NOTE: If your order includes cheese not under our 'Festival Cheeses'  list it may take
2-3 weeks for delivery. These cheeses are special orders coming directly from the factory in Wisconsin as they are not in stock at our Pennsylvania warehouse. 

STANDARD SHIPPING

Keystone Farms Cheese ships via UPS ground. Customers should expect delays during holiday seasons.

Extra charges will apply if you request a different shipping time than stated. Please contact info@keystonefarmscheese.com
with your request.

Products may be room temperature when they arrive, but their condition will be fine if refrigerated upon arrival.

 

The shipping address must be a street address; PO boxes are undeliverable. Please make sure that the shipping address is accurate. Keystone Farms Cheese is not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.

WEATHER

Depending on weather temperatures from May through October, Keystone Farms Cheese may use their discretion on holding of the shipment of the customer’s order until weather permits.  The customer may choose to upgrade to an air delivery to receive their order faster.  Depending on the upgrade of the air service chosen, the shipping charges will increase accordingly.

 

When shipping to warmer weather locations, we recommend you choose shipping in a Styrofoam cooler with reusable ice packs.  There is an additional cost for the cooler and ice packs of $9.00.

Please note: This option will help to keep the cheese cool on its journey.

CHRISTMAS ORDERS

To guarantee Christmas delivery, the order must be placed by no later than December 8th.  Any order received between December 9th and December 23rd will be upgraded to an air service to guarantee delivery before Christmas.

 

DISCREPANCIES

If there are any discrepancies with your order, please call customer service at (610) 597-9156 Monday through Friday between the hours of 12:000m - 5:00pm EST.  Please call within 24 hours of receiving the shipment.

PHONE ORDERS

We would be happy to take your order over the phone.

Just give us a call at 484-353-6881 Monday - Friday, 12:00pm – 5:00pm EST

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ATTENTION CUSTOMERS!

Shipping of your purchase may be delayed due to warm weather if you are outside of the 1-day shipping zone. Please call or email if you have questions.

NOTE: If your order includes cheese not under our 'Festival Cheeses'  list it may take 2-3 weeks for delivery. These cheeses are special orders coming directly from the factory in Wisconsin as they are not in stock at our Pennsylvania warehouse. 

Farm located in New Glarus, WI

Offices & Warehouse located in Downtown Bethlehem, PA

Phone: +1 484 353 6881

E-mail: info@keystonefarmscheese.com

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Select images courtesy of the Wisconsin Milk Marketing Board, Inc.