If the weather is warm or you live in the southern states or west coast, it is recommended you purchase an insulated cooler.
Please note: To avoid weekend transit, orders placed after 1 PM ET on Wednesday will ship on Monday of the following week. Once orders are shipped, deliveries may take up to 4 days to complete depending your location, weather, holiday seasons, etc.
WEATHER AND PACKAGE TEMPERATURES
Due to the perishable nature of many of our products, Keystone Farms Cheese must limit the shipping time of packages to places with temperate or warm weather.
For Zone 2, we make the determination based on the weather, but often can ship at Ground Rate due to proximity of the package destination.
For Zones 3 & 4, most orders must be sent by express shipping (2nd Day or Overnight rates) in the summer and warm spring and autumn day. Some may be shipped at Ground Rate in the winter, depending on the content.
For Zone 5, we allow you to ship USPS since it usually is days shorter than UPS but the most unreliable.
WE OFFER FREE STANDARD SHIPPING FOR ORDERS $50+ IN ZONE 1
Charges apply for express or overnight shipping in this zone, however.
Customers should expect delays during holiday seasons. Shipping cost is calculated based on your location, shipping service, weight of order, and size and type of package. Extra charges will apply if you request a different shipping time than stated. Please contact firstname.lastname@example.org
Products may be room temperature when they arrive, but their condition will be fine if refrigerated upon arrival. The shipping address must be a street address; PO boxes are undeliverable. Please make sure that the shipping address is accurate. Keystone Farms Cheese is not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.
If there are any discrepancies with your order, please call customer service at 484-353-6881 Monday through Friday between the hours of 10:00am - 4:00pm EST. Please call within 24 hours of receiving the shipment.
PHONE ORDERSWe would be happy to take your order over the phone. Just give us a call at 484-353-6881 Monday - Friday, 10:00am – 4:00pm EST
To guarantee Christmas delivery, the order must be placed by no later than December 15th. Any order received between December 15th and December 23rd are not guaranteed.
To insure the best quality of your cheese when it arrives, we recommend a cooler box for shipping May 1 - September 30. Insulated shipping boxes can be purchased at the bottom of each product page for $5.
Depending on the weather temperatures from May through October, Keystone Farms Cheese may use their discretion on holding the shipment of the customer’s order until weather permits.
ATTENTION: When shipping to the West Coast, the Southern States or during warm weather, we highly recommend you purchase a Styrofoam cooler. There is an additional cost of $5 for the cooler. These are found at the end of every shopping page.
Expedited delivery is also available for an additional charge to cut down transit times.
Please note: This option will help to keep the cheese cool on its journey.
ADDITIONAL SHIPPING INFORMATION
Many of our products are delicate and perishable, so we take the utmost care to ensure that they arrive safely. Our website allows customers to choose only appropriate delivery methods depending on the perishable nature of the product and the distance that it needs to be shipped. Consequently, depending on where you live and delivery times, you may not be able to send perishable or fragile goods by ground transportation. Furthermore, in cases of extreme weather, we may hold orders that are not being shipped overnight in order to ensure the product’s quality.
SHIPPING OUTSIDE OF THE UNITED STATES
Complications arising from taxes, international tariffs and regulations prevent us from shipping anywhere else outside of the contiguous United States. We do not ship to Canada or Mexico.